LAST ORDER DAY FOR DELIVERY BEFORE CHRISTMAS - 16 DEC.
DELIVERY & RETURNS
Here you can read about our guidelines regarding delivery and returns. If you have any questions, please contact our customer service.
DELIVERY
Within Sweden we offer free shipping on orders over 499 SEK. If the order value is less than 499 SEK, the shipping cost is 69 SEK . The shipping cost for deliveries outside Sweden is displayed at checkout and varies between 200-300 SEK depending on the country. We ship with DHL Freight both within and outside Sweden.
Delivery time within Sweden is normally 1-3 working days. Packages weighing up to 20 kg and less than 150 cm in length are delivered to the nearest DHL agent. Packages weighing more than 20 kg or longer than 150 cm are delivered to your home during the day. Please note that delivery is to the property line/gate on weekdays. DHL will contact you to schedule the delivery.
DAMAGED GOODS
If the package is damaged upon delivery, always notify the delivery point or driver immediately, and make sure to get a receipt for the report.
UNRECOLLECTED PACKAGE
If a delivered package is not picked up, Tell Me More reserves the right to cancel the order and charge you 150 SEK.
DELIVERY OUTSIDE SWEDEN
Delivery outside Sweden is normally within a week and the package is delivered to the nearest DHL agent. If the package is too large or heavy to be sent to a DHL agent, the package will be delivered to your home during the day. Please note that delivery is to the door/gate on weekdays. DHL will contact you to schedule the delivery.
RETURNS AND EXCHANGES
You always have the right to return an item within 14 days from the day you pick up your package. For the return to be approved, the product(s) must be in original condition and in the original packaging with the associated labels. If you want to make an exchange, make a return and place a new order in our webshop. You can choose to follow the steps below or make a return/exchange in our store in Gothenburg. For returns within Sweden, we charge a shipping fee of 69 SEK.
For returns outside of Sweden, the full return fee is paid by the customer. Please note that the financial responsibility for returned items is yours until the package reaches us and all items have been inspected. Tell Me More will refund the price of the item(s) using the same payment method as at the time of purchase.
RETURNS FOR ORDERS WITHIN SWEDEN
1. Email webshop@tellmemore.se if you want to make a return. We will send you a return label.
2. Fill out the enclosed return form and enter the return code for the product(s) you wish to return.
3. Pack the return carefully in the original packaging with the associated labels still attached.
4. Tear off and place the return form and the product(s) in the package. Stick the return label on it and hand it in to a DHL agent.
RETURNS FOR ORDERS OUTSIDE SWEDEN
1. Email webshop@tellmemore.se if you want to make a return. We will send you a return label.
2. Fill out the enclosed return form and enter the return code for the product(s) you wish to return.
3. Pack the return carefully in the original packaging with the associated labels still attached.
4. Send the package to the following address:
Logic Consulting AB
Tell Me More
Röra Byväg 5
418 78 Gothenburg
Sweden
DAMAGED GOODS AND COMPLAINTS
If a product is defective or damaged, we would like you to email webshop@tellmemore.se with a short description and a picture of the item. We will get back to you and help you further with your matter. In the event of a complaint, you will not pay a return fee.